Essex independent company specialising in Lettings, Property Management, Sales, Investments & Finance.
Managing Director Dean Jackaman has 25 years hands-on Estate Agency experience in everything from Lettings, Property management, Sales, Business Transfer, Land & Acquisition, Country & Equestrian Homes and Property finders for small and corporate clients.
Dean works closely with local developers, UK & Foreign investors, other local agents, Local Borough Councils and Relocation companies offering Re-location solutions and direct link to local and government contracts.
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Latest reviews of Branch
AVOID AVOID AVOID!!!! I rented a house through Jackson & co and like other people said staff were very friendly until they got my money then I got ignored. I never received the inventory despite me asking for it and being fobbed off so I took loads of pictures. I asked for an up to date gas safety certificate & Lucinda told me they keep them in the office I challenged this as I know it is a LEGAL REQUIREMENT to have them at the property. Anyway a problem with the dodgy boiler meant a plumber had to come out and he told me he would do a certificate because it's out of date by over a year!!!!
I had a gas leak outside the front of the property and had to call the gas board the estate agents ignored me, you're always told they'll call you back but never do. Me and my 2 young children were without heating and hot water for 4 weeks in November/December!
Upon leaving the property Ashleigh asked me to vacate early and only pay up to when I left as she had new tenants who desperately wanted to move in. This wasn't a problem, but the other tenants fell through and now I was expected to stay the full month and pay the full amount, I refused because she asked me to leave early but she shouted down the phone and lied to me saying she never said that I need to prove it luckily I kept the emails. I kept receiving emails saying I owe them rent I spoke to their HR lady but she is just as awful I asked her about having a copy of gas certificates but she also lied and said they were in the office I stated it is legal to have them at the house and I have asked twice to be provided with them but they failed to show me I reminded her this was breaking the law but I got ignored and never heard another work funnily enough! I went to a solicitor to get my deposit back, the only good thing about their complete ignorance meant I got all my deposit back but it took me 5 months.
Even if they have the property of your dreams leave it and use a different estate agent. We have had such a different experience with our current estate agent Jackson & Co really are just a bunch of rude cowboys who don't have a clue!
DO NOT USE THIS LETTING AGENT!!!!!!
Only gave 1 star due to being unable to give 0 stars.
Jackson and Co were okay at the start when I enquired about a property. I travelled 2 hours to view the property to get to Colchester and be told that they had just let it to someone else. They conveniently had another property to show us which was a higher price and pressured us to pay the fees in order to not let this one.
Once they received our money they completed changed. They did not return phone calls when promised, ignored texts and emails, and never passed messages onto the desired person. A vast majority of the time, the person who answered the call was the person I wanted to speak but they were pretending to be someone else and that the desired individual was out of the building or engaged otherwise.
We were left weeks at a time without having heard anything from them and no one returning our phone calls. We were due to move the first weekend of January but had not heard anything from them since the middle of December. We had to drive to Colchester 3 times in order to get something sorted, which was still unsuitable and the property we deemed to be dangerous.
Thankfully we got our money back and will never use this property agent ever again! We advise that you do the same. Awful people and awful service
Jackson next to Essex University are dishonest and engage in legal fraud as well as deceit. Upfront, they are very good speakers and seem to be professional; however they will not place your deposit with DPS and also will lie/not uphold their contractual obligations.
When vacating my flat after 1 year of tenancy, I had the carpets professionally cleaned. However, after not hearing back from the agency (when they were supposed to carry out a check out) I was notified that there were 'cleaning issues' - even after I had left them a cleaning receipt.
The 'cleaning issues' were false and a complete lie as I had left the flat, appliances and kitchen in a much cleaner state than when I had moved in. The agency did not support their claims with any evidence and in the end the massive deposit that I had paid one year ago was cut in half.
What's more, I had to keep re-contacting the agency in order to even get information about what was going on after I had moved out. The contract stated that the deposit shall be returned 10 days after move out yet was returned only 20 days later after much deliberation.
lesson learned: 'Rogue Landlords' cannot exist without their fundamental support base - 'Rogue Agency'.
Not surprised to see the other bad reviews on here. Simply a awful company full of liars and cheats. They only want money, and I really regret that I started to used them. They have lied to me and deliberately told me false information on many occations. Very unprofessional approach and hard to get in touch with. Don't be fooled by their overwhelming friendly approach and good websites. I think this company base their incomes on scamming "naive" students. I strongly advise everyone to stay away from this company. They will cause you so much stress and uncomfort and worst of all, they lack humility and they are not able to take responsibilty of their actions.
As echoed by the previous reviews they are friendly and professional until they have your money and then they lose interest. Phone messages aren't returned and problems aren't addressed without multiple attempts. We were very disappointed when they didn't fairly return a portion of the deposit. They took a portion of the deposit to repeat professionally clean the flat despite us leaving it in a condition better than when we moved in. If we knew they were doing this we wouldn't have bothered cleaning it ourselves. Having rented properties for the last 14 years we have never had such disappointing service.
Honestly Jackson & Co are terrible, they are more than willing to take your money but completely ignore you once they have it. On the surface they do seem really friendly and easy to talk to but don't be fooled. They tend to work with student lettings and I suppose students don't kick up a fuss when Jackson & Co ignores them and makes false promises, after all they only need to put up with it temporarily. When viewing properties they don't even seem to be able to answer the most basic of questions. I recommend looking for alternative lettings agents, being with Jackson & Co really isn't worth the hassle or stress that comes with it.
Jackson and Co in Colchester have no reviews on the Internet as of yet apart from this one I have typed up. This agency is friendly and the people who work there have excellent telephone speaking skills and manners but that is where the good qualities end. Messages for the management department to call me back do not get passed on or are ignored by management. They do not keep their word on anything that they say they will do and then when they are later asked about, they deny they said it. When the letting side of the company take viewings, they haven't got any information of the house so are unable to answer any questions by prospective tenants. There is a great lack of initiative, communication and passion for helping people in this agency. Such a shame that a tenant has needed to end up feeling this way about them. I would recommend that you find another letting agency.
Jackson & Co - Colchester
Suit 41, Weston Business Center, Hawkins Road
|Phone:||01206 266 714|
|Fax:||01206 266 718|